Michael Peres sits down with Kris Brumley — President & COO of Revenue Enterprises — on building patient-first healthcare collections at scale. With 20+ years in the space and deep data analytics chops, Kris explains how aligning strategy with execution can improve experience, boost financial performance, and drive innovation in a change-resistant industry. She also shares the customer-service roots (rural Montana!), core values, and leadership systems that helped grow the company from ~23 to nearly 200 people.
In this episode, you’ll learn:
• Patient-first collections: listening, integrity, and keeping promises
• How data and operations translate to better patient experience + revenue
• Hiring, culture, and scaling a contact center without losing empathy
• Why US reimbursement is confusing—and how to communicate it clearly
• Practical playbooks for handling tough calls and building trust
